One of the key features of Cogniss Behaviour is admin notifications. App creators can configure triggers and criteria so that when a user performs a specific action or submits a report, the system automatically notifies the the admins.
Use Cases:
A user completes an activity or scores above/below a certain threshold in a survey.
A user reports an emergency or flags a critical issue.
Any other predefined behaviour that requires admin attention.
When a trigger is activated, notifications can be sent to users with app admin or platform admin permissions, including details about the user who initiated the behaviour. This ensures timely awareness and response to important events within the app.
Step-by-Step Guide: Creating behavior results to send notification to admin users
Step 1. Create Behavior
In App Creator, go to the Automation section & select the Behavior menu.
Click Create new behavior.
Step 2. Set up trigger & Criteria
Set up the required trigger and Criteria. When the user meets the conditions, the result will be triggered automatically, for example, sending an admin notification or email. This trigger can be based on responses to questions, activities, or other criteria.
Step 3. Set up a result
Result type: Transaction
Transaction type: ADMIN_MESSAGE
Set up receiver: As a default, you can notify all the admin users. But you can configure which role should receive the notification. (To avoid spam different type of admin users) More details on Cogniss admin roles: Cogniss Platform roles
Note: Only accounts with platform admins permission have the ability to select recipients at the platform level roles for admin notifications.
Write notification title and the body text.
If you want to include more details on users information, you can use CML to reference the user’s details. More details on how to use CML:
Cogniss Markup Language (CML) Overview
Enable ‘Open’ to activate the behavior
Enable ‘Recurring’ if you want this to be happen every time user trigger this behavior
Step 4. Save changes