Overview
One of the key features of Cogniss' behaviour engine is admin notifications. App creators can configure triggers and criteria so that when a user performs a specific action or submits a response, the system automatically notifies app admins along with the details of the user.
Use Cases:
A user completes an activity or scores above/below a certain threshold in a survey.
A user reports an emergency or flags a critical issue.
Any other predefined behaviour that requires admin attention.
When a trigger is activated, notifications can be sent to users with app admin or platform admin permissions, including details about the user who initiated the behaviour. This ensures timely awareness and response to important events within the app.
If you are a platform admin, you will receive an email containing the user’s Username, Email address, Display name, User ID, the Trigger (behavior name), and the Date and time it occurred. App admins will receive an email showing only the Display name, User ID, Trigger, and Date and time.
Creating behavior results to send notification to admin users
Step 1. Create a Behavior
In Cogniss Creator, go to the Automation section in the left sidebar and select Behaviors.
Click Create new behavior.
Step 2. Set up a trigger and criteria
Set up the required trigger and criteria. When the user meets the conditions, the result will be triggered automatically, for example, sending an admin notification or email. This trigger can be based on responses to questions, activities, or other criteria.
Step 3. Set up a result
Result type: Transaction
Transaction type: ADMIN_MESSAGE
Set up receiver: As a default, you can notify all admins for your app. However, it is recommended that you configure which role should receive the notification. You can learn more about Cogniss admin roles here: Cogniss User Roles
Note: Only accounts with platform admins permission have the ability to select recipients at the platform level roles for admin notifications. Platform admins will receive an email showing the Username, Email, Display name, User ID, Trigger, and Date/Time, while app admins will see only the Display name, User ID, Trigger, and Date/Time.
Write notification title and the body text.
If you want to include more information about the user, you can use CML to reference the user’s details. Learn how to use CML here:
Cogniss Markup Language (CML) Overview
Select Set to active to activate the behavior.
Enable Recurring if you want this to be happen every time users trigger this behavior.
Once you've configured the behavior, click Save Changes at the bottom of the page.